Return Policy

14 Day return policy

For your peace of mind HAY Diamond offers a 14 day return policy subject to the following conditions

– The item is returned in its original condition to the store within 14 days of the item being picked up from our showroom or being dispatched to you.

– The center diamond must have the following minimum specifications. * D-H colour, SI1+ clarity, EX cut/polish/symmetry (VG-EX polish/symmetry
for fancy shapes), Nil-Med fluorescence, 0.50 ct+

– 14 day return policy applies to diamonds only.

– custom made jewellery will not be included in this return policy.

– The diamond is not damaged or altered in any way.

If you have any questions or queries please do not hesitate to contact us at +855 15 446666 or send us an email at