ITEM 12: THE COMPANY’S RESIZING POLICY
Instore:
Customers are entitled to one complimentary resize a year for the lifetime of their purchase. The Customer has the option of resizing by sending their item via insured courier (at their cost) the Company must be notified in writing that a resizing has been requested or bringing their item into the company’s Phnom Penh store. Resizing takes approximately 3-5 days for completion. The free resize applies to resizing up or down two sizes. Any resizes greater than two sizes will incur a charge.
The Company cannot resize eternity rings or any diamond band rings with diamonds covering more than half of the band. At the discretion of the Company’s store manager, the Company may agree to polish and plate non CamDiamond jewellery provided always that the Company will not be liable for any stones falling out, chipped diamonds, warranties being void due to our handling of non CamDiamond jewellery.
Online:
Customers are entitled to one complimentary resize a year for the lifetime of their purchase. Customers have the option of resizing by sending their item via insured courier (at their cost) the Company must be notified in writing that a resizing has been requested or bringing their item into the Company’s Phnom Penh store. Resizing takes 3-5 days for completion.
- The Company does not resize non CamDiamond jewellery.
- The Company is unable to resize more than two sizes up or down.
- The Company cannot resize eternity rings or any diamond band rings with diamonds covering more than half of the band.